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Refund Policy

A legal disclaimer

Effective Date: January 23, 2025

At Maxine Green: The New York Real Estate Matchmaker, we are committed to providing high-quality services to our clients. This Refund Policy outlines the terms and conditions regarding refunds for our services. By engaging with our services, you agree to this policy.

1. Consultation Fees

  • Fees for consultations are non-refundable once the session has been completed.

  • If you need to reschedule, please provide at least 24 hours’ notice to avoid losing your fee.
     

2. Customized Services

  • Payments for customized real estate services, including property marketing plans, staging consultations, or buyer representation agreements, are non-refundable once work has commenced.

  • If you are dissatisfied with the service provided, please contact us, and we will work to resolve your concerns.
     

3. Cancellation Policy

  • For any services requiring upfront payment, cancellations made within 48 hours of booking will be eligible for a full refund.

  • After 48 hours, refunds will not be issued, but credit may be applied to future services at our discretion.
     

4. Packages and Subscription Services

  • If you have purchased a service package or subscription, refunds are only available for unused portions within the first 14 days of purchase. After this period, refunds will not be issued.
     

5. Exceptional Circumstances

  • Refunds may be issued on a case-by-case basis for exceptional circumstances, such as errors in billing or failure to deliver the agreed-upon service. Please contact us promptly to discuss your situation.
     

6. How to Request a Refund
To request a refund, please contact us at:


Include the following in your request:

  • Your name and contact information

  • The service purchased

  • The reason for the refund request
     

7. Processing Time
Approved refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method used during the transaction.

8. Non-Refundable Items
The following are not eligible for refunds:

  • Completed consultations or services

  • Marketing materials or property listings already created and delivered

  • Any services where work has commenced or been completed
     

Contact Us
If you have any questions about this Refund Policy, please reach out to us. We value your business and strive to ensure your satisfaction.

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